Frequently Asked Questions

  • Subscriptions
  • Software Related
  • General / Technical

How do I subscribe to QbankDMD?

In order to subscribe to our service, please click “Subscribe” at the top of the page. Select the length of the subscription you wish to purchase for either the NBDE Part 1 or NBDE Part 2 and click “Subscribe Now!”. The software will navigate you through the subscription process including the registration, billing and review order pages.

What form of payment(s) do you accept?

You may subscribe to our question bank using the following credit or debit cards:


Your subscription will be activated once payment is complete.

We also provide the ability to pay directly to our Paypal account. If you are having any problems subscribing, please “Contact Us” and we will provide you with the information to make a direct payment to Paypal. For those of you without a Paypal account, we also provide a payment authorization form option via email. If either the Paypal or payment authorization form methods are used, we must setup your account manually. We will work with you to setup your account as quickly as possible.

Do I need to download any software to use QbankDMD?

QbankDMD is 100% web-based and is accessible from any personal computer, laptop or tablet. There is no need for software downloads or worrying about reinstalling software updates. Unlike our competitors you can access our application from home, school or even at your local coffee shop!

Are there detailed explanations to your questions?

Absolutely! Unlike our competitors, QbankDMD offers detailed explanations to our questions. We have not only spent thousand of hours creating questions that emulate the actual NBDE but we spent the additional time to provide you with thorough explanations! The answers and explanations are available during and after completing an exam. When creating an exam, select Exam Type “Tutor Mode”; the feature provides you with the option to display the answer and explanation while you are taking the test! When taking an exam you will see a “Show Explanation” link. Simply click the link and the correct answer and explanation will appear!

Do you provide a free trial offer to test the software?

QbankDMD does not provide trial offers or guest accounts to test our software application. We do have Screen Samples available that display the look and feel of the subscriber’s area. Please see “Screenshots” located on each of our marketing pages.

When does my subscription begin and may I purchase now but start it later?

A subscription duration starts from the moment it is purchased, however, we allow our subscribers to freeze their accounts once per subscription. Simply send us a quick email and we will deactivate your account temporarily and reactivate when you are ready to continue.

What subtopics are covered within each category for the NBDE Part 1?

Anatomic Sciences

Developmental Biology
Gross Anatomy
Oral Histology
Professional Ethics/Patient Management


Biological Compounds
Connective Tissues
Molecular and Cellular Biology
Nervous System
Oral Physiology
Professional Ethics/Patient Management

Dental Anatomy and Occlusion

Calcification and Eruption
Clinical Considerations—Tooth Morphology and Anomalies
Principles of Occlusion and Function
Professional Ethics/Patient Management
Pulp Cavity Morphology
Tooth Morphology


General Microbiology
Growth Disturbances
Immunology and Immunopathology
Microbiology, Immunology, and Pathology of Infectious Diseases
Professional Ethics/Patient Management
Reactions of Tissue to Injury
Systemic Pathology

What subtopics are covered within each category for the NBDE Part 2?

QbankDMD covers the following subtopics within each category:


Adjunctive Endodontic Therapy
Basic Endodontic Treatment Procedures
Clinical Diagnosis, Case Selection, Treatment Planning, and Patient Management
Post-Treatment Evaluation
Procedural Complications
Traumatic Injuries

Operative Dentistry

Dental Caries
Examination, Diagnosis, & Treatment Planning
General Operative Procedures
Preparation of Cavities
Restoration of Prepared Cavities

Oral and Maxillofacial

Anxiety and Pain Control
Medical Assessment and Emergency Care
Treatment Plan

Oral Diagnosis

Oral Pathology
Oral Radiology

Orthodontics/Pediatric Dentistry

Dentofacial Variations
Individual Tooth Pathology
Supporting Tissue Pathology
Systemic Pathology

Patient Management

Anxiety and Pain Control
Communication and Interpersonal Skills
Disabled and Medically Compromised
Evaluation of Dental Literature
Health Behavior Change
Infection Control
Materials and Equipment Safety
Prevention of Oral Diseases
Professional Responsibility/Liability


Prevention and Maintenance
Treatment Planning


Antihistamines and Autocoids
Central Nervous System
General Principles
Local Anesthetics


Complete and Removable Partial Denture Prosthodontics
Fixed Partial Prosthodontics
General Considerations

How many Case-Based Component questions does QbankDMD have for the NBDE Part 2?

The QbankDMD 2018 Edition now has over 300 Case-Based Component questions that contain:

Synopsis of Patient’s Health and Social Histories
Clinical Photographs
Diagnostic Radiographs
Patient Dental Charting

A new category was added within the members area named “Case Study Practice Exam”. Each Case-Based component contains 10 questions and must be taken independently of the other categories within the Qbank. That’s triple the questions you will see on the actual NBDE Part 2 exam!

What is your policy regarding refunds?

Unfortunately QbankDMD cannot refund a subscription once it is purchased. We will however, provide you with the option to freeze your account in case you decide that you are not ready to begin reviewing the practice exams. We will allow each subscriber to freeze their accounts once per subscription (no exceptions). Simply use the “Contact Us” page and let us know when you wish to deactivate and then reactivate your account!

What type of examination item formats are included in QbankDMD?

The examination question formats coincide with what you will see on the NBDE. They include:

Completion – questions that require the correct completion of an idea or concept.

Uniform growth in the infolding portion of an epithelial root sheath results in formation of a __________

A. single-rooted tooth
B. double-rooted tooth
C. three-rooted tooth
D. tooth without a root

Question – communicate a problem or set of circumstances.

Which of the following characterize the links between monomeric units of nucleic acids?

A. ionic bonds
B. phosphodiester bonds
C. glycosidic bonds
D. phosphotriester bonds
E. none of the above

Paired True-False – 2 sentences related to the same topic.

Having a thorough medical history prior to surgery will allow the surgeon to better deal with complications that may arise.

Be certain to always follow proper surgical techniques, and know your limitations prior to beginning any extraction.

A. both statements are true
B. both statements are false
C. the first statement is true, the second is false
D. the first statement is false, the second is true

Cause and Effect – consist of a statement and reason.

Gingival recession causes gingival dimensions to increase BECAUSE teeth will often change their position in a bucco-lingual direction in the developing dentition.

A. both the statement and the reason are correct and related
B. both the statement and the reason are correct but not related
C. the statement is correct, but the reason is not
D. the statement is not correct, but the reason is correct

Negative – questions that are characterized by the words EXCEPT or NOT.

All of the following are involved in the mineralization process EXCEPT one. Which one is the EXCEPTION?

A. amelogenins
B. fluorides
C. matrix vesicles
D. phosphophoryns
E. none of the above

How do I create an exam?

In order to create an exam, please perform the following steps:

After login, click “My Exams”
Click the “Create Exam” button
Select the “Exam Type”; either “Timed”, “Untimed” or “Tutor Mode”
Enter the number of questions you would like to create for the exam
Select “Question Type”; either “New”, “Used” or “Incorrect”
Select the “Exam Categories” you wish to include or “Select All Categories” (random sample)
Click the “Create” button (system navigates to “My Exam” page)
Click the “Start” button to begin the exam

Note: The Question Type “Incorrect” are questions that were previously answered incorrectly on prior completed exams.

How many times may I review the questions within the question bank?

When you subscribe, you have access to the entire question bank and may review and create exams as many times as you wish. You are only limited by the length of your subscription. Each question bank has over 3 times as many questions as the actual NBDE exam.

Can I save or pause an exam?

Yes, unlike our competitors, QbankDMD understands that your time is limited and you may need to occasionally pause or save an exam . Although QbankDMD offers you ability to create exams of varying length, if you find yourself short of time or need to take a phone call, you can either pause or resume an exam. The “Pause” button is available for any “Timed” exam and all exams may be saved by clicking the “Save” button located at the bottom of each question. When you are ready to continue, navigate to your “My Exams” page and click “Resume” to restart the test. The grid on the left section of the page allows you to navigate quickly to any question within the exam.

Can I review questions I answered incorrectly after taking an exam?

Yes, QbankDMD integrated a feature that not only allows you to review questions you previously answered incorrectly, but to create a new exam from all questions that were answered incorrectly throughout the question bank. After completing an exam, navigate to your “My Exams” page and click the “Review” button next to a completed exam. You have the option to “Review All”, “Review Marked”, “Review Correct” and “Review Incorrect” questions within the exam. To create an exam with questions previously answered incorrectly, navigate to the “My Exams” page and click the “Create Exam” button. On the “Create Exam” page simply select the “Incorrect” option as your Question Type.

Could you explain the “Total # of Answers Changed” section of the Performance Analytics page?

This functionality applies to when subscribers create exams with questions that were previously used. For example, we have completed the question bank and now decide to create an exam with questions that were previously answered incorrectly. The subscriber completes the new exam and now has answered 5 of the questions correctly. The “Total # of Answers Changed” would display “Incorrect to Correct” as 5. The same logic applies to “Correct to Incorrect” and “Incorrect to Incorrect”. The purpose of this feature is to provide the user with their tendencies when it comes to how questions are answered. In other words, when you are not sure of the correct answer, should you stay with your first choice or rethink and modify your answer?

How are the exams scored?

Based on feedback received from our subscribers, we have created an algorithm that indicates a score of at least 70% using QbankDMD coincides with a passing grade on the NBDE. In other words, there is a >90% probability that if you would score 70% or higher with QbankDMD, you would pass the NBDE. We feel the questions we have accumulated are overall slightly more difficult, however, this feature is for statistical purposes only and by no means guarantees you a passing grade. There are many variables involved when taking an exam and the purpose of this algorithm is to provide our subscribers with a benchmark during their preparation. We thank our past subscribers who have provided data used in the algorithm and encourage our current and future subscribers to do the same.

Is it possible to reset the question bank?

Yes, you can reset your question bank by navigating to your “My Exams” page and clicking the “Delete All Exams” button. Keep in mind this will also clear your performance statistics. All questions will appear as “New” from the “Create Exam” page.

How do I recover a lost password?

If you forget your password, you will need to contact our Customer Care Team using our “Contact Us” form. Customer service representatives are available 7 days per week. We will respond to your inquiry as quickly as possible. Please remember to check your spam folder for responses from our Customer Care Team after sending an inquiry.

How do I end an exam and review my results?

In order to see your test results you must first answer all questions within an exam. Once all questions are answered, click the “Review” button at the bottom of the page. The system navigates to the Review page and provides options to review all questions, review incomplete questions or review marked questions. Click the “End Exam” button. Click “OK” if you wish to continue. The “My Exam” page appears with the results of the test. Click the “Performance Analytics” button to see your statistics for all completed exams.

What is the best way to contact a member of the Customer Care Team?

We are committed to provide you with extraordinary client support for any questions, comments, or concerns you may have. We offer email support seven days per week to assist you with any issues encountered when using our application. Please use our “Contact Us” form to submit and questions or comments to our support team. We will respond to your inquiries as quickly as possible. Please remember to check your spam folder after sending an inquiry.

Does QbankDMD offer group discounts to colleges, universities or student groups?

Yes, we offer group discounts or “bulk” rates to all institutions and student groups. The group discounts vary by the number of subscriptions purchased and begin with a minimum of 25 subscriptions with our largest discount applying to orders of 200 or more. For any student groups, we offer free subscription(s) for the organizer(s) of the group purchase.

30% off – 25 or more subscriptions
40% off – 50 or more subscriptions
50% off – 100 or more subscriptions
60% off – 200 or more subscriptions

If your group is interested in learning more about our discount rates, please send an inquiry using our “Contact Us” form or email us directly at

Is my personal and credit card information safe?

Yes, please see our Privacy Policy displayed below.


QbankDMD, LLC (“QbankDMD”) respects the privacy of people who use the website. This privacy statement (“policy”) reflects the current information practices of QbankDMD. In this policy, “you” or “your” refers to any person or entity subscribing to and/or using the Service (“Users”). Unless otherwise stated, “QbankDMD,” “we,” or “our” will refer collectively to QbankDMD, LLC.


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via email address provided on our website.

  • Inquire regarding what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (such as billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email using our “Contact Us” form.

Do you have any special promotions or discounts?

Yes, each month we have a unique promotion via our Facebook page. In order to view the promotional codes, you must first “Like Us” on Facebook and then click the “Promotional Code” button located under the "Apps" section along the left hand side of the page.

What are the system requirements for QbankDMD

Desktops / Laptops

To fully utilize our website, your personal computer or laptop must have/use:

  • English as the default display and input language,
  • Microsoft Windows XP or higher (Vista 7 excluding Windows RT) or Macintosh OS X 10.6.x or higher (10.7.x, or 10.8.x) with administrator privileges,
  • Pentium IV 1.5 GHz processor for Windows and 1.2 GHz or higher processor for Macintosh,
  • Java Runtime Environment v1.6 or higher for Windows and version 1.5 or higher for Macintosh,
  • Firefox v12 or higher or Internet Explorer v10 or higher or Safari v4 or higher or Chrome v23 or higher for Macintosh (Javascript and cookies enabled),
  • a reliable and stable and Internet service via high-speed connection,
  • a minimum of 1 GB RAM,
  • Adobe® Flash® Player, 8.0 or higher,
  • Apple® QuickTime®, 6.0 or higher,
  • a screen resolution of 1024×768 or higher.

Please be advised that these are the minimum requirements for our software to function properly. The presence of a personal security software or network firewall, proxy server, VPN, cookie and cache management products may adversely affect the performance of the website.

We do not support any other browsers or any other operating systems. Trying to log-in from unsupported browsers, non-supported computers, is a violation of the terms and conditions.

What browsers are supported with QbankDMD?

QbankDMD supports the following browsers:

Firefox v12 or higher (recommended)
Chrome v23 or higher
Internet Explorer v10 or higher
Safari v4 or higher